Case

opzeggen.nl: millions of cancellations, delivered by GoCancel

How the Netherlands' cancellation platform makes sure every cancellation arrives.

The platform

opzeggen.nl is a Dutch consumer platform for cancelling subscriptions, memberships and contracts. It is run by GreenOnline, GoCancel's sister company. Consumers search for the organisation they want to leave, fill in a few details and the cancellation is on its way. In Belgium, the same service runs as opzeggen.be.

The challenge

A cancellation only counts when it arrives. Organisations ask for different addresses, channels and wording, and those details change. Consumers need certainty that their cancellation was received, especially when a notice period is about to end.

What GoCancel does

  • Turns every request into a correct cancellation for that organisation
  • Sends it by registered post or registered email
  • Returns legally valid proof of delivery to the consumer
  • Keeps organisations' cancellation details up to date
Cancellation form with registered delivery and cancellation status
The result

A cancellation service consumers trust

3.6 million+cancellations sent through opzeggen.nl
4.6 / 5opzeggen.nl rating on Google
Registeredevery cancellation, with proof of delivery

Figures as shown on opzeggen.nl. The Google rating belongs to opzeggen.nl, the consumer platform of our sister company GreenOnline.

What this means for partners

The delivery engine behind opzeggen.nl is the same one we offer to partners. Whether you run a cancellation platform, an app that shows subscriptions, or an insurance or comparison site, your customers get the same registered delivery and proof.

Subscription overview in an app with a Cancel now button for each subscription